The Computer Salesman Diaries
One morning Ziggy and I were sitting at our desks drinking our coffee and joking around. When a customer walked through the front door carrying a cable. He looks around the room as his eyes are adjusting to the light, focuses on me and asks “Do you sell these here?” gesturing with the lawnmower cable in his hand. Without missing a beat I quipped ”Sure just tell me what computer that goes to and I’ll see if I can find it.” his eyes went wide and he tells me “This isn’t for a computer this goes to a lawnmower.” with a mischievous grin I tell him, “OHHH you want the lawnmower shop next door! We only sell computer parts over here.”
According to urban legend, a massive stockpile of Atari gear — including truckloads of the notoriously awful game E.T. The Extra-Terrestrial — has laid buried in a New Mexico landfill for over…
Computer Salesman Diaries
Back in the early 90’s while working in the Sears Computer Dept. I received a call from a distraught customer. apparently his new Packard Bell computer monitor, similar to the one pictured above, would not turn on. I informed him, “I’m going to ask you a series of questions and I know some of them will sound silly but based on my experience they will help troubleshoot the problem.” so I began “is the monitor plugged in?” he replied ” Yes it’s plugged in to the master station that I use to turn everything on and off.” I continued “Are the lights on, on the master station, including the one for the monitor?” he replied that they were. I stated “Please push the power button on the front of the monitor.” at which time he became upset “I don’t use that button I use the one on the master station!” he growled. I replied calmly “I understand that but would you humor me?” angrily he responded “I don’t use that button.” so I said “well maybe your wife…” he cut me off with “MY wife knows better than to touch MY computer!” so I tried another tack “you have children don’t you?” he answered quite surprised “YES, how did you know?” “Press the button and I’ll tell you” I said trying very hard not to laugh. so he presses the button and the monitor comes on. Then he askes me how I knew he had children. So I told him “Simple logic really, I knew at that point that the monitor power button had been pressed, you stated very clearly that your wife hadn’t done it, you apparently hadn’t done it so that left one logical probability. a child had done it. Therefor you must have children.” he hung up.
I still smile every time I think of this story. One of my military tech instructors told us that “90% of all repairs in the field can be repaired by using the O N O F F switch.” we all laughed at the time. Now I know better.
Zip long and prosper!
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